Services / Technical Support
Emergency Incident Response for Critical Client-Side Incidents
When something breaks in production, the first hour decides how bad it gets. Cohortea provides on-call incident response — triage, customer comms, coordination with your engineers, and post-mortem authoring — so your team can focus on the fix.
What we deliver
- On-call incident coordination during outages, exploits, and RPC failures
- Customer communications drafting and cross-channel broadcasting
- Status page updates and community channel management
- Post-mortem authoring with contributing-factor analysis
- Incident runbooks tailored to your architecture
How Cohortea helps
We coordinate. During a live incident, someone has to run the response bridge — updating the status page, drafting the customer email, briefing engineers on what's already been tried. That's us.
We write comms your users actually trust. Honest, specific, action-oriented — the opposite of the sanitized 'we're aware and investigating' loop that erodes credibility.
We author post-mortems that survive scrutiny. Timeline, contributing factors, remediation — no scapegoating, no vague promises.
When to use this
Bring us in before you need us. Retainers with incident-response scope get you a coordination team who already knows your stack and comms voice — so the response is 10× faster when it counts.
Frequently asked questions
Do you touch production code during an incident?
No. We coordinate, communicate, and unblock your engineers. Code changes stay with your team; we handle everything around them.
What's your response time for a triggered incident?
Retainer clients with incident-response scope get a coordinator engaged within 15 minutes, 24/7.
Can you author the public post-mortem?
Yes. We work with your engineering leads on the timeline and contributing factors, then produce the public-facing document to your review.
Ready to get started?
Tell us about your platform and we'll scope a program around your integration goals. Retainers start at $3,000/month.