Support • Content • Trust

Where Complex Tech Meets Human-Centered Support.

We provide round-the-clock technical support and crystal-clear content for fast-moving industries like blockchain, fintech, SaaS, AI, and beyond. From crisis management to education, Cohortea keeps your users engaged, confident, and loyal.

Trusted by teams that ship fast—and can’t afford confusion.
5‑min Critical SLA
Crypto‑Native Expertise
Support + Content Under One Roof
Stablecoin or Fiat

Why Cohortea?

In sectors where trust is fragile, we blend deep technical fluency with clear communication. Whether it’s a blockchain transaction, an API outage, or a complex integration, our team translates complexity into solutions—and content that prevents repeat issues.

Deep Technical Fluency

Crypto‑native engineers and seasoned support leads who diagnose issues across wallets, nodes, RPCs, APIs, and cloud.

Support + Content

Immediate answers plus documentation, videos, and guides that scale knowledge and reduce ticket volume over time.

Trust Architecture

Fast response, transparent comms, and education that keep users confident—and active.

Services

Everything you need to turn confusion into clarity for blockchain and other advanced tech stacks.

Technical Support

  • 24/7 coverage across chat, email, and community platforms
  • Troubleshooting across blockchain, SaaS, fintech, and AI systems
  • Emergency response for critical incidents
  • Custom dashboards for sentiment & performance
Retainers from $3k/mo • Emergency $250/hr

Knowledge & Content

  • Documentation, user guides, and developer‑friendly explainers
  • Whitepapers, litepapers, and research editing
  • Tutorial videos, AMAs, and podcasts
  • Technical SEO blogs to grow authority
Projects from $1k–$10k • Retainers available

Who We Work With

We partner with teams where adoption depends on clarity and trust.

Blockchain innovators (L1/L2, DeFi, NFT) Fintech & Payments SaaS & Platforms AI & Emerging Tech

Proof & Differentiators

What sets us apart.

Ex‑crypto devs + support leads

Hands‑on experience shipping and supporting real products.

5‑minute critical SLA

When funds feel stuck or systems stall, we’re on it.

Unified support + content

One team to fix issues and prevent them with education.

Flexible billing

Stablecoins or fiat, retainers or project‑based.

About Us

At Cohortea, we believe that technology adoption isn’t just about innovation—it’s about trust.

We’ve seen promising blockchain protocols, SaaS platforms, and fintech products stall, not because of weak tech, but because users felt lost, unsupported, or unheard. That’s where we come in.

We’re a team of crypto‑native developers, technical writers, and support professionals who know what it takes to turn complex systems into clear, trusted experiences. Whether it’s troubleshooting an on‑chain issue, creating developer‑friendly documentation, or producing engaging tutorials, Cohortea delivers both immediate solutions and long‑term growth.

Our mission is simple: Make complexity approachable. Keep users confident. Build trust that lasts.

Ready to slash churn and build trust?

Let’s talk about your support and content needs. Book a free audit and we’ll map quick wins in the first week.